Technology is not an end in itself, but is there to support business. When the vision is clear from the start of the project, the processes built into the system are the best they can be, and the employees are happy with the new system, the implementation will deliver measurable business results.
We usually start our Salesforce implementations with the following principle:
Before the actual project, we recommend a diagnostic phase to help us all gain a better understanding of how to get the most out of the system for business development. This will allow us to make you a better offer for implementation.
After the first deployment project, we prioritised working together to ensure that further development best supports business needs.
Our working principles
By following these principles, we ensure a successful Salesforce deployment:
Moving from vision and growth objectives: technology should be based on the long-term vision and objectives of the company. It is important to understand how the new system will support and help achieve strategic goals.
Mapping processes and improving them: a good system supports processes, but if the processes are not right, the system is of no use. The old adage applies here: “if you automate garbage, you get automated garbage.”
Finding the causes of business pain: customers often have challenges that the new system is meant to solve. However, the system itself will not solve the problems, it is important to find the root causes of these problems.
Let’s not forget people: no system project is just about technology. In addition to business objectives, you need to consider the people who will be affected by the implementation of the system.
Not operating in a vacuum: No technology project happens in a vacuum, but systems influence each other. It is important to consider the overall architecture of the organization and understand how ongoing projects interact with each other.
Provide concrete suggestions and best practices: it’s not worth reinventing the wheel, but to take advantage of best practices and concrete examples of how other companies have succeeded in implementing and using Salesforce – both within and outside their own industry.
Measuring the impact of the system on business results: implementing a new system is an investment that must pay for itself. How does the system affect business results, such as sales growth, customer satisfaction and process efficiency?
Take a step-by-step, agile approach: it is best to implement Salesforce in stages, starting with the most critical functions that will deliver the most value from the outset. This way, you don’t have to wait years for business benefits to emerge, and the first benefits can often be achieved within a few months.
Working together towards a vision for the future: deployment is just the beginning, and it is worth continuing to develop the system in steps based on needs. A vision built together will ensure that the further development of Salesforce and related systems is aligned with the future goals and vision of the company.
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